Join a startup breaking through.

Tusk Venture Partners
Tusk Venture Partners
30
companies
1,315
Jobs

Specialist, Trust & Safety

Coinbase

Coinbase

Manila, Philippines
Posted on Thursday, June 6, 2024

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Security Operations Team

Security is a primary competency at Coinbase, and the Security Operations Team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trusted experience. As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation, and strategic team growth to ensure that we’re well-equipped to protect the next billion users of crypto.

What you’ll be doing:

The Security Operations group is a multi-functional organization that includes Trust & Safety, CSIRT, Threat Intelligence and Insider Threat. While no two days will end up looking the same, as an analyst manager within the Trust & Safety team generally-speaking you’ll be responsible for the following things:

  • ATO Expert - You are an analytical thinker and are ready to dig in and become an expert on ATOs.

Detail Oriented - You don’t skimp on the details, you are laser focused on analyzing the details, nothing misses your analysis.Knowledge management - You have helped train people before and you know how to break down a complex problem into simple steps to teach others. You find teaching others to be exhilarating and you look forward to helping others succeed.Root Cause Identification - In addition to being an analytical thinker you are able to distill down the facts to identify patterns and their root cause.

What we look for in you:

Some security teams have strict requirements about certifications, degrees, years of experience, and things like that. Not us! We’re more interested in the unique perspectives and expertise you’ll bring to the team rather than the acronyms on your resume. However, you’ll be much more likely to be successful in this role if these points seem like a good description of you:

  • You have been working in the Trust & Safety space for a couple years now (2-3 years), at this point you are familiar with common Account Take Over vectors and causes, and you have helped respond to mitigate them.
  • You are customer obsessed, you have some experience directly interacting with customers and are able to understand the customer lifecycle as it pertains to ATOs.
  • You're an operator at heart and are comfortable building and managing processes, scaling knowledge and process across large teams, and communicating clearly to XFN teams
  • You frequently get praise from your peers and coworkers about your communication skills, both written and verbal
  • You can translate complex findings and results into a concise and compelling narrative

Nice to haves:

  • Process excellence training
  • Coaching experience
  • QA experience

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.