Vendor Manager
Coinbase
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
eam/ Role Paragraph: This is a brief paragraph about your team and/or the role.
At the Compliance team as Vendor Management, we are dedicated to ensuring high-quality performance from our vendor network. We oversee the Consumer and Compliance business for Coinbase, taking on roles as coordinators, facilitators, communicators, performance managers, and strategy executors with excellence. Our geographical footprint spans multiple countries, both within and outside India.
Role Paragraph:
We are seeking a highly skilled and experienced Third Party Vendor Manager to oversee and manage third-party vendors within the compliance domain for our Business Process Outsourcing (BPO) operations. The ideal candidate will possess in-depth knowledge of compliance requirements, vendor management best practices, and a proven track record of effectively managing vendor relationships. This role plays a critical part in ensuring adherence to regulatory standards and operational excellence within our organization.
What you’ll be doing (ie. job duties): To be completed by all business teams except Eng.
- Relationship management with Vendors
- Performance management with Vendors
- Internal stakeholder management
- Generate insights and present it to Vendors and Internal stakeholders
- Create and/or execute strategies to improve vendor performance
- Ensure vendors are compliant with Coinbase requirements policy wise and contractually
- Find solutions to performance related problems with a Lean Six Sigma mindset
What we look for in you (ie. job requirements): To be completed by all business teams except Eng.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field. Master's degree or professional certification (e.g., CSCP, CIPP) is a plus.
- Minimum of 10 years of experience in operations / vendor management, preferably within the BPO industry
- Minimum 3-5 years of experience in compliance domain (AML, KYC, ORM, Fraud Investigations or CAMS certification ).
- Deep understanding of regulatory compliance requirements, such as GDPR, HIPAA, PCI-DSS, etc.
- Proven track record of successfully managing third-party vendor relationships and driving operational excellence.
- Strong negotiation, and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
- Proficiency in using vendor management tools, contract management systems, and MS Office Suite.
Cross-functional Collaboration: (Must Have)Collaborate with internal stakeholders, including Legal, Compliance, Operations, and IT, to ensure alignment on vendor management processes, requirements, and objectives.Participate in cross-functional meetings and initiatives to support organizational goals and strategic initiatives.Vendor Relationship Management: (Must Have)
- Develop and maintain strong, collaborative relationships with third-party vendors within the compliance domain.
- Serve as the primary point of contact for vendor communications, escalations, and issue resolution.
- Conduct regular vendor performance reviews and ensure compliance with contractual agreements and service level agreements (SLAs).
Performance Monitoring and Reporting: (Must Have)
- Develop key performance indicators (KPIs) and metrics to measure vendor performance and compliance.
- Generate regular reports and dashboards to provide insights into vendor performance, compliance status, and areas for improvement.
- Present findings and recommendations to senior management and stakeholders as needed.
Nice to haves:
Risk Management: (Desirable)
- Identify and assess potential risks associated with third-party vendor relationships, including operational, financial, and reputational risks.
- Develop risk mitigation strategies and controls to minimize exposure and ensure business continuity.
- Monitor and evaluate changes in the regulatory landscape and industry trends that may impact vendor risk profiles.
Contract Negotiation and Management: (Desirable)
- Lead contract negotiations with third-party vendors to ensure favorable terms and conditions that align with organizational objectives and compliance requirements.
- Monitor contract expiration dates and proactively initiate contract renewals or amendments as necessary.
Process Excellence: (Desirable):
- Use Lean Sigma principles to identify and solve problems
- Create, establish and stress-test governance mechanisms to drive performance and process compliance
- Create and/or revisit KPI/KRA standards and goals for achieving business objectives
Any country or region specific notices (i.e. US pay transparency notice)
Position ID: P57326
Job Location: The location for this role is Gurgaon and this is not a remote role.
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $[Zone 3 Pay] to $[Zone 1 Pay] + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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