ABOUT FANDUEL GROUP

There are more ways to win, here at FanDuel. We’re willing to bet on it.

THE ROSTER…

At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

WHO WE ARE…

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.

Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

THE POSITION:
Our roster has an opening with your name on it

Responsible for providing our fans with a first in class experience with all our products and services. We are looking for a Customer Operations Agent to become part of our collaborative team during the upcoming sporting season.

Please note this is a full-time role that will require working weekend, evening and overnight shifts.

THE GAME PLAN:
Everyone on our team has a part to play

• Use email, chat, and phone support to resolve issues and inquiries, exceed expectations, and deliver outstanding support to our growing community of avid sports fans.
• Think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best gaming experience possible.
• Ability to use and understand our internal admin systems, review accounts, troubleshoot bugs, and resolve issues.
• Help capture user insights and trends to inform all areas of the business, including product, marketing, and operations.
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
• Get a chance to make sports more exciting for fellow sports fans across the US and Canada.
• Resolves bet and contest inquiries regarding sporting rules, account and billing inquiries from subscribers.
• Provides technical assistance to fans regarding desktop and mobile applications.
• Responsible for continuous and collaborative communication with team

THE STATS:
What we're looking for in our next teammate

• Minimum of 1 year of experience in a customer facing role, preferably in a contact center environment
• Excellent communication skills with an emphasis on writing skills
• Ability to actively listen to what others have to say and restate information to ensure understanding
• Experience and proficiency with a Customer Relationship Management system, preferably Salesforce
• A quick and creative problem-solving mind
• Multi-task abilities with a focus on quality of work
• General understanding and knowledge of sports wagering, casino games, and fantasy sports games highly preferred
• Availability to work flexible hours that include nights and weekends
• Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies

PLAYER CONTRACT:
We treat our team right

• From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
  An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team!

#LI-Hybrid