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Responsible Gaming Senior Associate

FanDuel

FanDuel

New York, NY, USA
Posted on Thursday, May 16, 2024

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

Responsible Gaming is one of the key components of FanDuel’s long term strategy to deliver a best-in-class sports betting experience. The Responsible Gaming Associate will sit in the Responsible Gaming Operations team whose focus is on assessing customers and working across departments to help provide a safe, sustainable experience for all FanDuel customers.

THE GAME PLAN
Everyone on our team has a part to play

  • This team will focus on ensuring that the whole Responsible Gaming Operations team is operating effectively daily. As such they will focus on optimizing our process and ensuring that all key pieces of work are correctly executed..
  • Handling daily customer interactions in the responsible gaming queues, prioritizing the handling of all contacts, and handling escalations of customer support or other frontline teams.
  • Conduct Responsible Gaming risk assessments of customer accounts and manage accounts appropriately based on the outcome of the assessment.
  • Act as a point of contact for other members of the Responsible Gaming team as well as other customer facing teams (VIP, Retail and Customer Service) to provide Responsible Gaming guidance and support.
  • Collaborating with the Responsible Gaming Management Team to assist with regulatory reporting, regulatory complaints, and other required processes where necessary.
  • Actively contribute to the continuous improvement of RG processes and systems and act as a project lead where needed.
  • Provide support for other teams within the Legal, Risk, and Compliance group when necessary.
  • Be an effective manager to associates.

THE STATS
What we're looking for in our next teammate

  • Good investigative and problem-solving skills with strong attention to detail.
  • Excellent customer service, interpersonal and communication skills.
  • Bachelor’s Degree or relevant work experience preferred.
  • Minimum 3+ years of total business experience, ideally in customer impacting operations roles (Customer support, Payments, Compliance, Fraud). Experience in the gaming industry or other highly regulated industries also preferred.
  • Ability to effectively prioritize a book of work and escalate prioritization issues and complexities.
  • Demonstrated aptitude for process execution, including identification of process improvements and suggested solutions. Ability to take initiative and produce results in a fast-paced environment.
  • Ability to think critically and communicate clearly and efficiently, with internal and external stakeholders without supervision.
  • An exceptional team player, with a desire to be a leader within FanDuel Group. Ideally with previous manager experience.
  • Comfortable working with comprehensive datasets and identifying patterns/trends and coming up with an appropriate plan of action.
  • This role will require the candidate to obtain licenses from various jurisdictions to complete tasks associated with their role at FanDuel.

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting and fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship and professional development resources to help you refine your game
  • Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable salary range for this position is $75,000 - $83,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.