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Sportsbook Supervisor, Moneyroom

FanDuel

FanDuel

People & HR, Operations
Washington, DC, USA
Posted on Wednesday, June 5, 2024

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The Sportsbook Supervisor will lead a team of sportsbook cashiers and is responsible for the day-to-day operations of the sportsbook money room, vault, and floor operations. This person will also be responsible for facilitating all money needs and transactions in the money room, including but not limited to transporting banks and change, balancing and auditing cashier drawers, and reporting cash discrepancies to management.

THE GAME PLAN
Everyone on our team has a part to play

  • Responsible for maintaining and balancing the sportsbook vault and reporting daily issues and discrepancies to management immediately
  • Transport change, pickups, and banks in a safe and timely manner
  • Conduct sweeps/bankroll increases on cashier drawers as necessary and provide accurate reporting on monies exchanged from employees at the end of each day/event
  • Complete routine kiosk drops in an efficient manner, according to company policies and procedures
  • Facilitate all money needs while adhering to the company’s standard operating procedures
  • Monitor performance and customer experience on kiosks, and conduct basic maintenance
  • Ensure the accurate completion of all paperwork turned in by cashiers and supervisors
  • Handle escalated guest disputes in the sportsbook
  • Reports issues and discrepancies to management immediately
  • Oversee the sportsbook team and assist with training and/or scheduling of staff
  • Maintain high visibility throughout the sportsbook
  • Provide outstanding customer service in a timely manner to both guests and fellow employees
  • Other duties as assigned

THE STATS
What we're looking for in our next teammate

  • 1+ year of experience with cash handling and sportsbook betting experience preferred
  • Previous supervisory experience preferred
  • 1+ year of high-volume cash handling experience preferred
  • 1+ year of ticket writer/cashier experience preferred
  • Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
  • Strong collaboration and project management skills
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced, team-oriented environment
  • Experience in sports or online gaming highly desired
  • Exceptional interpersonal skills in dealing with employees and customers

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting and fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship and professional development resources to help you refine your game
  • Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!


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