Senior Director, Operations

As Senior Director of Operations, you will play a critical role in building, leading, and scaling Alma’s revenue cycle function. Reporting to the SVP of Operations, you will lead the day-to-day operations of several of our Core Operations teams. With a strong focus on service quality and scalability, you will contribute to our mission of improving access to high-quality, affordable mental health care by supporting providers in building thriving private practices. The winning candidate will be someone who combines exceptional people leadership with hands-on problem solving, and excels in a fast-paced, collaborative culture.

What you’ll do:

• Lead, motivate, and manage a salaried and largely hourly workforce (100+ employees) to meet productivity and quality goals
• Pioneer continuous improvement and workflow optimization efforts to streamline operations across teams and work queues; ensure SLAs and KPI targets are consistently met as we scale
• Manage escalations arising from your respective teams; partner within Operations and with cross-functional teams (e.g, Product, Engineering) to understand issue scope, identify root cause, evaluate solutions, and drive resolution
• Partner with our People team and HRBP to implement and maintain robust performance management processes at all levels, including coaching, growth, and performance improvement
• Define and deliver on a team-wide engagement strategy; oversee planning and execution of all team-building activities and offsite events
• Set clear priorities, foster a positive work culture, and inspire team members to deliver high-quality work while promoting personal and professional growth
• Uphold and promote the company's values including our commitment to diversity, equity and inclusion

Who you are:

• You have 8-12 years of experience leading large, multi-layered teams in high-growth, operationally complex environments
• You are a top-notch manager and people leader, with a strong track record of leading high-performing teams and driving results
• You have exceptional analytical and problem solving skills, and can break down complex issues into structured frameworks and actionable insights to rally your team to take action quickly and decisively
• You are eager to roll up your sleeves and get in the weeds with teams to solve problems at the ground level
• You have strong business acumen and data fluency, with a unique ability to spot trends and ‘connect the dots’; you are equally comfortable with high-level strategy and in-the-weeds execution
• You have excellent communication skills, including the ability to express complexity in a simple way and to inspire others with your vision
• You may have healthcare and revenue cycle industry experience (a big plus)
• You are passionate about our mission and the future of mental healthcare

Benefits:

• We’re a remote-first company
• Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans
  401K plan (Roth and traditional)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Cigna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO

Salary Band: $175,000 - $200,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.