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Senior Product Manager, Client Management

Alma

Alma

Product
Remote
Posted on Saturday, April 13, 2024

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Senior Product Manager, Client Management

Alma is seeking a mission-driven Senior Product Manager to join our Client Management team. In this role, you will be setting the strategy and leading the product roadmap to empower mental health providers to onboard clients to their practice and manage their experience throughout care. The ideal person for this role loves to collaborate with Engineering and cross-department stakeholders to solve challenging problems and build highly-scalable solutions that translate into trusted and streamlined customer experiences.

What you’ll do:

  • Develop a deep understanding of how mental health providers use digital tools to efficiently manage their practice, and own the vision for how our platform can support onboarding and managing their clients
  • Collaborate with Engineers, Designers, Providers, and Clinical Operations to identify and iterate on new opportunities to support providers to manage their clients efficiently and effectively
  • Drive execution of the product roadmap and set feature priorities through data-driven and customer-centric considerations that support our strategic goals
  • Define, track, and analyze overall performance and financial, customer, and operational metrics

Who you are:

  • You have 3-5 years of experience as a Product Manager with proven experience owning a product strategy and roadmap.
  • You have experience leading product discovery through user research, data analysis, and competitive research.
  • You are a systems thinker with a track record for achieving impactful outcomes.
  • You possess a clear and engaging communication style and are able to build positive relationships across a broad, diverse organization.
  • You are adept at Agile methodologies and taking an iterative approach to product lifecycle management.
  • You value a culture of inclusion and empathy.
  • You feel a passion for Alma's mission – to improve the therapy experience for providers and their clients and simplify access to care.

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans
    401K plan (Roth and traditional)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Cigna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO

Salary Band: $145,000 - $170,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.