Company Overview:

Did you know it takes a member of congress, on average, 45 days to respond to even the most basic constituent request? We view this as a fundamental breakdown in the UX of representative democracy and we're building a platform to fix it.

Indigov is a constituent relationship management suite for the modern representative. Our platform reduces average response times from weeks to minutes for 90% of incoming messages. At Indigov, we have defined a new category of software, which is changing communication between elected officials and the people they serve. We are growing quickly in both customer acquisition and revenue, and you can find Indigov across the US in the United States House of Representatives, State legislatures, Governors, Attorneys General, Mayor and City/County Council offices. Our product is already impacting over 150 million Americans, and we are just getting started."

Role Overview:

We are seeking a Technical Integration Specialist to join our Professional Services team. In this customer-facing role, you will serve as the primary technical resource, managing and optimizing the integration points between our SaaS product and client systems. You will be responsible for ensuring seamless configuration, onboarding, and troubleshooting of complex systems integrations, including user provisioning, Single-Sign-On (SSO), and email integrations.

This role requires a blend of strong technical expertise and exceptional client-facing communication skills. You will collaborate with both internal teams and external client stakeholders to deliver smooth and efficient implementation processes.

Key Responsibilities:

• Manage Client Integrations: Lead the technical aspects of integrating our SaaS platform with client systems, including Active Directory, Single-Sign-On (SSO) using Okta, and email system integrations to our CRM.
• User Provisioning Optimization: Oversee and enhance user provisioning processes through Terraform and Okta, ensuring smooth and efficient access management for clients.
• Automation and Integration: Design and implement automation scripts and workflows to streamline the provisioning process and improve efficiency.
• Client Communication: Facilitate technical discussions and onboarding calls with clients, ensuring their systems are configured and integrated correctly.
• Monitoring and Reporting: Develop and maintain monitoring systems to ensure the reliability of the access management process and provide regular reports on provisioning status.
• Troubleshoot and Diagnose: Serve as the subject matter expert in diagnosing and troubleshooting integration issues, resolving any technical problems that arise during or after implementation.
• Technical Documentation: Develop and maintain comprehensive technical documentation for integrations, including detailed steps, configurations, and troubleshooting guides.
• Security Compliance: Ensure that all access provisioning adheres to security best practices and compliance requirements.

Required Qualifications:

• Experience: 3+ years of experience in a technical integration role, preferably within a SaaS environment.
• Technical Skills: Proficiency with Okta, Terraform, Active Directory, SSO protocols (SAML, OAuth), and email system integration (SMTP, IMAP, Exchange).
• Customer-Facing Experience: Proven ability to lead technical discussions and communicate effectively with clients, both technical and non-technical stakeholders.
• Problem-Solving Skills: Strong troubleshooting and diagnostic skills for resolving complex technical issues in real-time.
• Project Management: Experience managing multiple client integrations simultaneously and delivering projects on time.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to clients.
• Collaboration: Ability to work cross-functionally and align with internal teams to achieve client success.

Preferred Qualifications:

• Experience with other Identity and Access Management (IAM) solutions.
• Familiarity with enterprise-level CRM platforms.
• Basic knowledge of networking protocols and security standards related to SSO and email systems.

Indigov provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.