Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

Do you have a passion for creating experiences that help people solve technology problems? At Apple, we’re here to help our customers when they need support, and by joining our team, you’ll help us evolve and expand the experiences we offer through our digital apps. We build carefully crafted apps and services which serve a critical need for our customers in a time need.

The Customer Experience team builds systems that power the cloud-based support apps and tools for Apple products used by millions of our world-wide customers everyday. The system design that you own and collaborate with cross functional teams will ensure Apple’s customers have a secure, private and seamless experience. We are looking for a highly motivated individual with strong technical skills to solve complex problems, who is passionate about quality, and has a keen eye for the details that surprise and delight our customers. You will champion your ideas with peers, management and other engineering groups. You will also enjoy the benefits of working in a fast growing business where you are encouraged to “Think Different” and where your efforts play a key role in the success of Apple’s business.

Description

In this role, you will be involved in end to end cycle of design, development and deployment of core services for mission critical customer facing applications.

Our applications rely on a complex ecosystem that is supported by multiple engineering teams. You will be responsible for understanding the needs and changes across the ecosystem and build a strategic roadmap. To ensure alignment of your roadmap with the various engineering team, you will partner with respective product owners to prioritize trade-offs, clarify requirements, and drive towards product goals. You will define technical solutions for business problems, define system interfaces and data flow across systems, write technical user stories, and advocate for end-user and business needs. You will also facilitate effective communication between business and engineering teams to get issues resolved. You will have extensive technical conversations with engineers and non-technical professionals, and will be required to present in front of senior leaders.

Responsibilities

• Lead brainstorming sessions to gather/understand requirements
• Perform high-level systems impact analysis for new initiatives
• Implement prototype and/or verify concepts
• Experience in understanding overall product requirements and breaking them down into technical components.
• Deliver Scalable, High-Quality, End-to-End Solutions in collaboration with stakeholders, engineering, and multi-functional teams
• Create High-level and Low-level design artifacts
• Conduct architecture reviews and executive briefings for high-impact projects
• Ensure proper requirement traceability and delivery during development and Integration Testing
• Provide solution hand-off and training for the new features to Operations and Production Support teams
• Work with other architects to standardise architectures and establish an architecture governance framework across the organisation.
• Develop product roadmaps and identify new use cases.
• Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions
• Handle multiple global efforts and global teams across timezones simultaneously
• Design and document engineering specifications for inter and intra-system interactions.
  
  

Minimum Qualifications

• Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management
• 10+ years of Industry experience
• Hands-on experience in architecting and developing event-based, distributed, highly available systems
• Deep knowledge of developing and managing enterprise-level technology at a global scale
• Experienced with Micro-services, CI/CD, and Container orchestration
• Hands-on with one or more cloud platforms and managed services
• Hands-on Expertise in Java, Springboot, Kubernetes, Docker, Kafka, Object Oriented Programming
• Experience in working with a global team across different timezones.
• B.Tech. degree in computer science or equivalent field
  
  

Preferred Qualifications

• Excellent communication skills and attention to detail for documenting and reviewing designs
• Excellent problem-solving and analytical skills
• Excellent leadership and influencing skills
• Effective presentation, oral, and written business communication skills with various audiences and levels
• Familiarity with machine learning algorithms and techniques such as regression, classification, clustering, and natural language processing.