Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals

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Descripti

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Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team membe

rs.Responsibilit

ies
Minimum Qualificat

ions
You sh

• ould:Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodat
• ions.Be proficient in English and the local language, both written and sp
• oken.Have experience leading others in retail, sales, or a related f

ield.
Preferred Qualific

ations
Y

• ou can:Exceed goals successfully, and persist in accomplishing objectives despite obstacles and se
• tbacks.Follow through on commitments and establish mechanisms to encourage others to do th
• e same.Instill trust within the team and operate with a high level of int
• egrity.Make timely and sound decisions by asking questions and using analytics, experience, and ju
• dgment.Communicate with excellence, and tailor your communication style to different aud
• iences.Develop others through mentorship, coaching, and effective fe
• edback.Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail envir
• onment.Resolve conflict and settle differences in productiv

e ways.