Summary
Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn't have imagined — and now can't imagine living without. If you're excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job!

The Delivery Execution Management (DEM) team sits within the broader Retail Fulfilment Operations (RFO) organisation, acting as a critical bridge between all route-to-market shipment management, operational strategies and on-the-ground execution, upholding Apple's high standards of service for our customers.

Description
This Manager leads a team of analysts driving Europe, Middle East, India and Africa (EMEIA) On-Time Delivery Performance across Online, Retail, Reseller, and AppleCare channels, using data-driven insights, automation, and proactive risk management to improve customer experience and operational efficiency. The role drives the inbound speed-to-customer initiative for the Reseller Route-to-Market (RTM), partnering cross-functionally to remove operational bottlenecks, improve performance, and maximise product availability and sell-thru.

Responsibilities

• Attract, lead, coach, and develop a high-performing team of analysts, strengthening analytical capability, fostering a continuous improvement mindset, and driving performance through data-driven decision making.
• Lead the rollout of strategic transformation initiatives, delivering scalable automation, process simplification, and seamless operational transitions with no business disruption.
• Champion a culture of operational excellence, innovation and continuous improvement, by identifying opportunities to simplify processes and drive sustainable business efficiencies.
• Partner with the Route-to-Market (RTM) and Logistics teams to develop integrated management systems, automated reporting solutions, and performance frameworks leveraging new technologies to improve visibility, decision-making, and operational efficiency across the supply chain network.
• Lead delivery execution across Business as Usual (BAU), New Product Introduction (NPI) and peak demand events, ensuring scalable processes and consistent customer outcomes during periods of increased complexity.
• Represent Reseller Operations, Retail Fulfilment Operations (RFO), and Logistics in executive and customer-facing governance forums, translating operational performance into actionable insights, influencing strategic decisions, and aligning stakeholders on business priorities.
  
  

Minimum Qualifications

• Excellent leadership, people management and talent development skills.
• Experience providing mentoring, feedback, developmental opportunities and building effective teams.
• Track record in innovation and continuous improvement, taking initiative in the identification and implementation of process improvements, as well as leveraging new technologies for rapid efficiencies.
• Experience building effective and insightful executive-level communications.
• Excellent networker with the ability to build strong and lasting connections at senior levels across the appropriate cross-functional teams.
• Ability to use data to drive decision-making and actionable insights.
  
  

Preferred Qualifications

• Supply Chain experience in a Fast-Moving Consumer Goods (FMCG) environment
• Familiarity with GenAI capabilities and application to supply chain use cases for strategic business impact
  
  

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200666784-1418