AIML - Senior Annotation Analyst Team Lead (Singapore)
IT
Singapore
Posted on Jul 23, 2026
Summary
Imagine what you could do here. At Apple, extraordinary people gather to do their best work, transforming groundbreaking ideas into revolutionary products and experiences that people once couldn’t have imagined—and now can’t live without. We invite you to join Apple’s AIML (Artificial Intelligence and Machine Learning) Data Operations team within Global Operations. Here, visionaries and specialists from diverse backgrounds collaborate at the forefront of advancing technology, inspiring the innovation that runs through everything we do. If you’re excited to make a real impact within one of the world’s most inclusive environments, join us to build the kind of wonder that redefines entire industries and leaves the world better than we found it.
This position will be based at the Apple corporate campus at Ang Mo Kio.
Description
As an AIML Data Operations Senior Annotation Analyst Team Lead, you’ll be responsible for providing daily leadership and promoting the development of SAA team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet, and exceed, performance and quality goals set by leadership. You will support employees’ success by establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, and quarterly operational metrics are met. You’ll effectively execute management and administrative tasks, such as leading staff meetings, conducting regular one-on-ones, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.
Minimum Qualifications
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Role Number: 200672332-3278
Imagine what you could do here. At Apple, extraordinary people gather to do their best work, transforming groundbreaking ideas into revolutionary products and experiences that people once couldn’t have imagined—and now can’t live without. We invite you to join Apple’s AIML (Artificial Intelligence and Machine Learning) Data Operations team within Global Operations. Here, visionaries and specialists from diverse backgrounds collaborate at the forefront of advancing technology, inspiring the innovation that runs through everything we do. If you’re excited to make a real impact within one of the world’s most inclusive environments, join us to build the kind of wonder that redefines entire industries and leaves the world better than we found it.
This position will be based at the Apple corporate campus at Ang Mo Kio.
Description
As an AIML Data Operations Senior Annotation Analyst Team Lead, you’ll be responsible for providing daily leadership and promoting the development of SAA team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet, and exceed, performance and quality goals set by leadership. You will support employees’ success by establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, and quarterly operational metrics are met. You’ll effectively execute management and administrative tasks, such as leading staff meetings, conducting regular one-on-ones, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.
Minimum Qualifications
- Minimum of 2 years experience in a people management capacity, in a large or multi-site inbound contact center, or similar dynamic environment, supervising 20-30 employees
- Experience leading in a professional environment
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Prioritizes coaching needs and is experienced in developing employees to achieve optimal results
- Able to develop coaching plans that incorporate observations and key performance trends
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Ability to thrive in a dynamic and ambiguous environment
- Experience in the field of AIML - Data Annotations
- Project Management
- Quality Management Systems
- Data Analysis
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Role Number: 200672332-3278