We’re hiring a Client Delivery Lead to work directly with our customers, internal teams, and partners across the customer lifecycle. You will be an integral member of the team driving our processor-only product, and directly contribute to building industry leading issuer-processor capabilities. In this role you will support the sales process with program design and architecture, lead processor-only implementations, build repeatable processes, and manage a small team.

What You’ll Do

• Lead Processor-Only customer implementations and professional services engagements
• Own BIN installations, technical configurations, splits, and key exchanges with our network and issuer partners
• Lead our Client Delivery team with responsibility for processor-only and program managed customer implementations
• Be a key stakeholder on our Processor-only team with a goal of improving our product and process
• Work cross functionally to improve our existing processes and build new ones, including tools, guides, and testing
• Gather, organize, and present data on partner metrics (e.g. Quarterly Reporting to networks)

Qualifications

We encourage you to apply even if you don’t meet every requirement listed below!

• Payments or Issuer Processor experience: experience working in payments and an understanding of card issuing systems
• Network Operations experience: working knowledge of BIN implementations, BIN management, and other core operational processes
• Team leadership: you’ve led people before and enjoy mentoring and developing those around you
• Excellent communication skills: ability to translate complex technical information and issuing jargon into clear business language
• Strong presentation skills: you should be excited to present to external teams
• Technical capabilities: demonstrated experience in a technical role; direct experience with APIs is an added bonus

Salary: $140,000 - $170,000USD