Role: Billing Specialist (Contract) - Part-Time Role (10-15 hrs / week @ $25-35 / hr)

Location: Austin, TX ideal, Central Time Zone preferred, and Eastern Time Zone also considered

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

Position Summary

As we continue to revolutionize healthcare through innovative digital solutions, we are seeking a Billing Specialist to support our client billing efforts at Wheel. Reporting to the Senior Accounting Manager, you will play a pivotal role in identifying, assessing, and managing various operational and technical work streams.

What You’ll Do

• Perform full-cycle billing functions, including preparing, reviewing, and processing client invoices.

• Support Operations Leads and Senior Accountant to understand client-specific billing requirements and ensure accurate monthly invoicing.

• Manage clinician pay tracking and reconciliation.

• Oversee payment tracking, reporting, and reconciliation in Stripe, ensuring timely collections and resolving discrepancies.

• Proactively seek ways to streamline and improve the billing process to ensure appropriate collections.

• Monitor and update billing guidelines for new clients, invoice formats/settings, discounts, and fee rates.

• Support the month-end close process, including reconciliations and journal entries, in coordination with the Senior Accountant.

• Provide professional, responsive service to clients and internal teams by addressing inquiries and resolving issues promptly.

• Run reports, analyze data and prepare billing reports for clients.

• Serve as a backup to Senior Accounting Manager and Senior Accountant and be proactive in assisting others to ensure deadlines are met timely.

• Understand technical aspects of Stripe and utilize systems to maintain information.

• Assist with compliance audits and documentation to ensure billing processes adhere to regulatory and company standards.

Who You Are

• Education: Bachelor’s or Associate’s degree in Accounting, Finance, or a related field (preferred).

• Experience: Minimum of 2 years of experience in billing, accounts receivable, or payments.

• Proficiency in managing payments and reconciliations in Stripe; familiarity with NetSuite and Tipalti is a plus.

• Strong understanding of basic accounting principles and practices.

• Excellent written and verbal communication skills

• High attention to detail and organizational skills.

• Ability to manage multiple projects simultaneously, meet tight deadlines, and work effectively under pressure.

• Strong analytical and problem-solving abilities.

• Self-motivated and capable of working independently with minimal supervision.

• Technological aptitude, including advanced knowledge of Google Workspace and Excel (e.g., pivot tables, formulas, and data analysis).

Join us in making a difference in healthcare by ensuring efficient and accurate billing operations that support our clients and clinicians.

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.