Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.

Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.
Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.

About the role

As a Senior Technical Program Manager, you will play a pivotal role in orchestrating complex software engineering programs that span across multiple teams and technologies. You will collaborate with diverse stakeholders, both technical and non-technical, to drive the strategic direction and successful execution of high-impact projects. Your role will be crucial in ensuring the seamless delivery of software solutions that align with our company's strategic goals and meet business needs.

Key Responsibilities:

• Cross-Functional Collaboration: Cultivate and maintain strong relationships with both technical and non-technical teams involved in launching new devices and features, coordinating efforts across remote and multi-site teams.
• Program Ownership: Lead the delivery of significant program initiatives while managing smaller projects effectively. Ensure that all projects are scoped, planned, and executed efficiently.
• Strategic Planning: Partner with engineering and product teams to develop comprehensive feature plans, roadmaps, and resource plans. Identify dependencies and plan for potential bottlenecks.
• Technical Leadership: Oversee technical design reviews and deep dive assessments. Utilize data to establish success criteria, identify trends, and derive actionable insights.
• Risk Management: Assess and communicate program risks and solutions to both technical and non-technical stakeholders. Develop strategies to mitigate risks and address challenges proactively.
• Execution and Delivery: Drive the execution of projects by managing User Stories, OKRs (Objectives and Key Results), and Jira Tickets. Ensure timely and high-quality delivery of software features.
• Scrum Master: Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives. Promote Agile best practices and ensure adherence to Scrum principles.
• Effective Communication: Provide clear and concise updates to management regarding project plans, status, and critical issues. Demonstrate good judgment and the ability to influence stakeholders without direct authority.

Basic Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a relevant work experience.
• At least 7 years of experience working directly with engineering teams.
• Minimum of 5 years of experience in technical program management.
• Experience managing complex programs across cross-functional teams, developing processes, and coordinating release schedules.
• Proficiency with service-oriented architectures and cloud technologies/development.
• Demonstrated ability to collaborate effectively with business, engineering, and other internal teams to address business needs.
• Experience in managing stakeholder relations, tracking progress, and addressing requests.
• Ability to translate business needs into actionable and trackable plans for development teams.
• Proven experience working with remote and multi-site teams to deliver system components.
• Strong communication skills, with regular updates to senior management on status, risks, and change control.
• Ability to delve deeply into the technical aspects of a program.
• Experience working with product and engineering teams to define and maintain up-to-date roadmaps.
• Hands-on experience managing and driving execution through the use of User Stories, OKRs, and/or Jira.

Preferred Qualifications:

• Over 7 years of experience in project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.
• Extensive experience managing projects across cross-functional teams, with a focus on building sustainable processes and coordinating release schedules.
• Experience defining KPIs and SLAs to drive multi-million dollar businesses, with reporting experience to senior leadership.
• At least 6 years of experience in software engineering.
• Exceptional written and verbal communication skills.
• Strong leadership, teamwork, and collaboration abilities.
• Experience driving large-scale enterprise projects as a Technical Program Manager.
• Proficiency in risk management and making complex technical/risk trade-off decisions.
• Demonstrated ability to influence without direct authority and exercise sound judgment.
• Highly motivated, resourceful, and capable of delivering results with minimal supervision.
• Ability to effectively communicate with developers, product managers, and senior business and engineering leaders.
• High sense of ownership, urgency, and drive.
• Proven experience in project and stakeholder management.
• Certified Scrum Master (CSM) or similar Agile certification is a plus.

Joining us means:

• Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive and equitable environment for all.

• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.