Location: St. Louis, MO (hybrid)

What is the purpose of this role?

The purpose of this role is to be the first point of contact for prospective customers, creating a positive and professional impression of DOOR while uncovering needs, qualifying interest, and ensuring smooth handoffs to Account Executives. By combining proactive outreach, quick inbound response, and strong collaboration with Sales and Marketing, the role builds a reliable pipeline and contributes to overall revenue growth.

What is the role?

As an Entry-Level SDR, you will generate qualified opportunities for our Account Executives. You will prospect into property managers, owners, and operators, start thoughtful conversations, and connect their needs to DOOR’s outcomes. This is a launch point for a sales career with hands-on training, mentorship, and clear advancement paths.

Who is DOOR?

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

• Outbound prospecting: Identify and research target accounts in our ICP and reach the right stakeholders.
• High-quality outreach: Run daily call blocks and send concise, relevant emails and LinkedIn touches. Activity matters, quality is essential.
• Inbound assist and SLAs: Help cover inbound leads with quick response during business hours, and next-business-day follow-up for after-hours submissions.
• Discovery and qualification: Ask smart questions, confirm fit, and capture buying roles and decision criteria.
• Book meetings that hold: Set qualified meetings for AEs and deliver clean, useful handoffs.
• Educate and add value: Share short, helpful context about industry challenges and how DOOR helps teams work smarter.
• CRM discipline: Log clear notes, next steps, and required fields in Salesforce to support accurate reporting.
• Collaborate: Partner with AEs and Marketing on messaging, campaigns, and feedback loops.

What success looks like

• Speed to lead: Same business-day touch on inbound, with a clear next step documented.
• Meetings held, not just set: Consistent show rates with agendas and stakeholders confirmed.
• AE acceptance: Handoffs that AEs accept because context, objectives, and next steps are clear.
• Data hygiene: Complete Salesforce notes and fields that make reporting reliable.
• Professional presence: Warm, confident phone and email style that reflects DOOR’s premium brand.

What you bring

• Motivation and grit: Competitive, eager to learn, and persistent with a positive attitude.
• Communication: Clear, confident phone presence and strong writing.
• Curiosity and coachability: Open to feedback and fast to apply it.
• Organization: Able to manage daily activity, follow-ups, and priorities without dropping details.
• Adaptability: Comfortable with change and quick to adopt new approaches.
  

Qualifications

• Bachelor’s degree.
• 0–2 years of professional experience; internships, customer service, or sales experience are a plus.
• Familiarity with CRM tools preferred; Salesforce is a plus.
• Exposure to dialer or telephony tools such as RingCentral is helpful.
• Interest in PropTech, SaaS, or real estate technology is highly valued.

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

• Occasional Travel to DOOR locations & talent fairs/conferences.
• This role will be hybrid (4 days a week)

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• Parental Leave
  DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.
• Flexible Time Off
  We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work.
• Flexible Working Days
  We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.
• Comprehensive Health Coverage
  We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.
• Life & AD&D Insurance
  DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.
• Disability Benefits
  We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.
• Retirement Planning
  Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.
• DOOR Equipment Setup!
  Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR:

• Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.