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Director of Orthodontics

Tend

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Posted 6+ months ago

At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to.

Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.

As a key member of the Operations Leadership team, the Director of Orthodontics is a dynamic and inspirational leader with an extraordinary track record of achieving results in a complex environment. Reports to the Chief Operations Officer (COO) and is responsible for the overall management of the Studio Orthodontics operations & clinical teams. The primary role of the Dir of Orthodontics is to ensure that Studio Orthodontics operations are executed at the highest levels with a consistent and disciplined approach to scalability, growth and team development. The Dir of Orthodontics will have primary responsibility for leading all Studio orthodontics clinical and operations leaders including Manager of Orthodontics, Orthodontists, Ortho Treatment Coordinators and Ortho Assistants, and will interact directly with Regional Directors of Operations, Studio-level managers and dentists, and HUB Support Leaders, while driving collaboration, accountability, results, member ortho care, and leadership traits in all direct reports.

The four strategic focus areas of this role are:

Thinks and Acts Strategically

Anticipates changes in the market and adjusts strategies and plans to meet shifting priorities.
Keeps focused on long-term strategic goals while executing against short-term objectives that will bring Studios Orthodontics operational effectiveness to new heights.
Identifies potential risks and subsequent mitigation strategies while developing plans.
Creates plans that align culture, team, communications and processes needed to take actions.

Culture of High Engagement and Talent Development

Unifies a culture that promotes energy, enthusiasm, recognition and pride.
Cares for team members in a way that engages, inspires and develops each of them, reinforcing our focus on community responsibility and delivering dental care differently.
Is accountable for leadership development, succession planning and engagement programs for the Orthodontics operations and clinical teams to ensure we have the appropriate level of talent to support current and future needs of the organization.
Supports Regional Directors of Operations in the development, retention, hiring, performance management, compensation, and engagement of each region’s orthodontic teams.
Empowers employees at all levels to be innovative and action-oriented while advancing a culture of accountability with clearly established lines of authority and decision-making.

Financials Growth and The Results

Oversees all administrative and clinical operations of Tend Orthodontics.
Ensures studios operation and clinical leadership accountability for consistent execution of orthodontic administration standards.
Presents as an exceptional representative of the business both with internal and external (InBrace & Invisalign) stakeholders.
Actively participate within the Operations Leadership Team to ensure collaboration and best practice sharing amongst the broader Tend team.
Partners with Regional Directors of Operations and Clinical Leadership teams to develop and maintain effective ways to close the gaps between current performance and company goals.
Is responsible for supporting the resolution of orthodontic related Member escalations within established SLAs in partnership with the Member Experience team.
Collaborates with Clinical leadership to develop clinical programs while providing the support to deploy innovative approaches to delivery of high quality orthodontic services.
Drive leading and lagging KPIs to drive results across all markets.
Takes appropriate actions to ensure compliance with applicable laws, regulations, Tend policies and procedures, and full integration into theTend culture and support resources.
Travels to all studios in all states to hold training sessions, coach and align on expectations.
Is responsible for orthodontics financial performance, including revenue targets, new studio openings, growth of speciality services, NPS ortho targets, employee engagement and retention metrics.

Innovation and Process Improvements

Empowers employees at all levels to be innovative and action-oriented while advancing a culture of accountability with clearly established lines of authority and decision-making.
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
Maintains a comprehensive understanding of operational and clinical protocols and the ability to work with Provider leadership to implement and manage exceptional quality orthodontic services.
Champions and leads change, embraces new business models and innovative approaches to delivery of high quality clinical services.

Requirements for Consideration

4 year bachelor degree is required, MBA preferred
4 year minimum working experience in Orthodontic practices, preferably DSO
Proven ability to lead and inspire a team
Demonstrated proficiency with Google Applications (Sheets, Slides, etc)
Must be detail oriented, and possess the ability to work independently and manage time well
Ability to multi-task and work in a fast-paced environment
Well-developed analytical and problem-solving abilities
Demonstrated excellent written and verbal communication and problem-solving skills.
Ability and willingness to delegate and hold others accountable.
Willingness to travel to all states and locations where Tend has studios.

Tend Facts

First Studio Launched: Oct 2019

Corporate Hubs: Nashville, TN & New York, NY

Dental Industry Notes: $156B TAM. Recession proof. Dental Practice Failure rates < 3%.

Capital Raised: $198mm

Initial Clinical Markets: New York, Boston, Washington DC, Atlanta, & Nashville

Investors: Juxtapose, Zigg Capital, Redpoint Ventures, Google Ventures, Tiger Global Management, & Addition

Studio Count: 23

Member Count: 140,000+ members since launch

Growth Rate: 200%+ Revenue Growth YoY

Employees: ~ 650

Leadership: Executive Team

The Tend Difference.

The highest standard of care, anywhere.

You’ll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that’s head and shoulders above the average practice. You’ll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.

A top-tier clinical team who puts patients first.

We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.

A new model that’s a joy to work at.

Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You’ll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.

Tend is an Equal Opportunity Employer.

Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.