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Tusk Venture Partners
Tusk Venture Partners

RCM Analyst - Credits Specialist



Nashville, TN, USA
Posted on Thursday, June 27, 2024
At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.

Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.

The RCM Analyst- Credits Specialist will play a crucial role in managing and resolving credit balances on member accounts. The responsibilities include analyzing and rectifying credit balances, efficiently processing refund requests, and ensuring documentation of all transactions for audit and regulatory compliance. The specialist will collaborate with RCM team members and studio teams to address discrepancies and maintain accurate account balances, all while demonstrating excellent communication skills. This role is essential in supporting Tend's financial goals and providing a seamless experience for our members.

Duties may include:

  • Act as the pivotal point in managing credit balances on member accounts.
  • Analyze and resolve credit balances on accounts, ensuring accuracy and timeliness.
  • Coordinate and process voluntary and involuntary refund requests efficiently, maintaining high levels of accuracy.
  • Document all transactions meticulously, generating detailed reports for audit purposes and regulatory compliance.
  • Foster collaborative relationships with our studio teams to rectify discrepancies and sustain precise account balances.
  • Excellent communication skills.
  • Any additional responsibilities assigned by RCM leadership


  • Minimum 3+ years of work experience in medical or dental office setting
  • Detail Oriented
  • Extremely Organized
  • Ability to work independently
  • Knowledge of dental terminology will be considered a plus
  • Use of Dentrix software will be considered an advantage

Daily / Weekly Tasks:

  • Weekly - Working closely with the team lead of RCM to Deliver weekly reporting to RCM leadership on status credits balances (Insurance IBV Audit)
  • As Needed - Provide coaching and feedback to RCM teammates
  • Weekly - provide feedback to RCM leadership re: areas of slippage in weekly leadership standup
Nashville, TN Pay Range
$20$20 USD

The Tend Difference

The highest standard of care, anywhere.
You’ll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that’s head and shoulders above the average practice. You’ll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
A new model that’s a joy to work at.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You’ll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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