Tend is seeking a skilled Studio Manager to oversee day-to-day operations and lead a dedicated team of over 20 staff members, encompassing both clinical and clerical roles. This pivotal role requires a leader adept at orchestrating a high-performance team environment that consistently achieves operational excellence and enhances our member experience. The ideal candidate will masterfully manage task assignments aligned with individual capabilities, leverage innovative tools to ensure task completion, and proactively identify performance gaps for targeted coaching and training.

This role offers the unique opportunity to join a forward-thinking team at the forefront of revolutionizing dentistry. If you are a strategic leader who thrives on fostering teamwork, driving results, and delivering unparalleled service, we invite you to bring your vision and expertise to Tend, where your impact will extend beyond ordinary boundaries.

Responsibilities:

• Ensure the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.
• Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
• Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments.
• Be present on the floor in the studio to direct and manage performance real-time.
• Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner.
• Lead studio team onboarding, training, and meetings, focused on studio performance, building alignment, culture, & collaboration.
• Partner with the People Team on hiring, retention, and performance management.
• Ensure compliance and organization of the studio through regular walk-throughs to address any concerns.
• Manage all staff schedules to optimize the member experience, align with volume expectations and meet studio performance targets.

Experience and Qualifications:

• Bachelor’s Degree Preferred.
• Minimum of 2 years’ experience leading teams of 15+ staff in a high-growth, high-volume company in a healthcare or hospitality setting required.
• Experience partnering with providers delivering care to drive performance.
• Minimum of 5 years’ experience in management or operations preferred.
• Experience managing operational practices, people practices & programs, and budgets/financial targets.
• A strong commitment to hustle & demonstrating a sense of urgency.
• Excellent written and oral communication skills.