Patient Care Coordinator - Ballston Exchange
Tend
Arlington, VA, USA
Posted on Feb 21, 2025
At Tend, we do dental differently.
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.The Care Coordinator’s primary responsibility is to ensure the patient’s studio experience is world-class. This includes the patient leaving feeling their treatment was outstanding, the next steps in care are clearly understood, their financial obligations resolved and articulated clearly, and their next visits are planned and prepared.
To deliver the best experience, the Care Coordinator will act as the clinician and patient liaison. They are knowledgeable about dental treatment and timeframes and will be able to explain treatment plans and reasons for diagnosis. They also coordinate, as needed, with other studios and providers within the organization, making sure referrals and correspondence are received and followed up on. The Care Coordinator is ultimately a patient advocate and works to ensure Tend’s patients are able to receive the care that they need.
Full Time Schedule:
- 4 days per week and 2 Saturdays per month
What you'd gain while working with us:
- Pay: Generous compensation package
- Health Benefits: Medical, dental, and vision insurance with Tend covering a significant portion of premium costs. Includes perks like telemedicine, gym discounts, and a health advocate.
- Wellness Programs: Free dental wellness exams and cleanings, with benefits for employees and their families. Discounts on cosmetic services and braces.
- Financial and Retirement: 401(k) with company match, Health Savings Account (HSA), and Flexible Spending Account (FSA).
- Paid Time Off: Generous PTO policy that increases with service years, plus paid holidays.
- Supplementary Benefits: Life and disability insurance fully covered by Tend, along with voluntary options for accident, critical illness, and more.
- Additional Resources: Employee Assistance Program for personal support and LifeMart for discounts on various services.
Responsibilities:
- Welcome & comfort guests as they visit our Tend studio.
- Patient check-in/check-out.
- Partner with the Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for opening/closing
- Collaborate with the Studio Team, including our Dentists & clinicians, to optimize operations to impact guest experience, resulting in positive customer feedback.
- Create and present restorative and specialty treatment plans to patients with confidence and kindness.
- Be the financial guide for the patient in the studio (i.e. insurance, patient responsibility, prior balances, and procuring financing).
- Advocate for patients and help resolve issues in real time using tools such as discounting and scheduling flexibility.
- Participate in huddles providing vital information for same-day treatment, positive patient experience, and case acceptance.
- Maintain a safe and clean working environment by complying with policies, procedures, rules, and regulations.
- Utilize administrative time to prepare schedules for the next day, week, and month to meet studio goals/targets.
- Follow up with patients within designated time frames to ensure understanding of treatment plans, resolve outstanding issues, and promote continued member satisfaction.
- Respond to patient inquiries, address concerns, and provide accurate information about dental procedures, fees, and insurance coverage.
- Additional duties as assigned.
Qualifications & Experiences:
- 1-2 Years Experience in health care is required (dental experience preferred)
- Experience with Dentrix is a plus
- In-depth knowledge of dentistry is preferred.
- An understanding of dental coding, insurance claim processing, and benefits coordination.
- An understanding of handling billing and payment collection, including explaining fees and insurance benefits, discussing payment options, and processing payments
- Confidence in presenting treatment plans and addressing patient concerns to encourage case acceptance
- Strong written and verbal communication skills.
- A team player
- Punctual, polished, organized, meticulous, and efficient.
The Tend Difference
The highest standard of care, anywhere.
You’ll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that’s head and shoulders above the average practice. You’ll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
Innovate Dentistry. Tend to Others. Grow Together.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You’ll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please refer to our Privacy Policies linked here.