Member Experience - Call Center Representative
Tend
This job is no longer accepting applications
See open jobs at Tend.See open jobs similar to "Member Experience - Call Center Representative" Tusk Venture Partners.We’re Tend — Dental Done Differently.
Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.
Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.
Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.
We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.
Location: Nashville, TN (Hybrid — Onsite 1 day/month, including first Tuesday of each month)
Schedule: Full-time, including 1 Saturday per month
We’re looking for a Member Experience Agent who’s passionate about helping people, loves working in a fast-paced environment, and takes pride in delivering excellent service. This hybrid role is based in the Nashville area and requires being onsite at our Nashville Hub once a month.
What You’ll Do:
Put our patients first
- Answer calls (minimum of 85 per day), emails, and texts with warmth, professionalism, and a focus on making each interaction easy and positive.
- Help patients schedule, reschedule, or cancel appointments — always with care and attention to their needs.
- Break down insurance coverage and claims information in a way that’s clear and helpful.
Own your results
- Meet daily and weekly goals for call volume, response time, case resolution, and patient satisfaction — because what we do matters.
- Stay on top of documentation and follow-up so that every teammate and patient gets a seamless experience
- Proactively look for answers, solve problems, and get things done with minimal supervision — bringing a sense of ownership and initiative to your work.
Work as one team
- Partner closely with our studios, clinical teams, and operations colleagues to resolve questions and make sure patients feel supported at every step.
- Keep communication clear and solutions-focused — we succeed together.
Stay organized and focused
- Manage multiple tasks at once while staying detail-oriented, accurate, and HIPAA-compliant.
- Use sound judgment to balance patient needs with efficiency and policy.
What You Have
- 3+ years in a call center customer service experience. Experience working for a dental, or healthcare organization preferred..
- Knowledge of dental terminology, insurance basics, and HIPAA guidelines.
- Strong communication skills — you listen well and explain things clearly.
- Comfort working in tools like Salesforce, Dentrix, and Google Workspace.
- Bilingual in Spanish (preferred).
What We Offer
We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:
🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
💰 Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now.
💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
#LI-Hybrid
The Tend Difference
The highest standard of care, anywhere.
At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.
Tend is an Equal Opportunity Employer.
We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.
This job is no longer accepting applications
See open jobs at Tend.See open jobs similar to "Member Experience - Call Center Representative" Tusk Venture Partners.