Technical Program Manager
Tend
This job is no longer accepting applications
See open jobs at Tend.See open jobs similar to "Technical Program Manager" Tusk Venture Partners.We’re Tend — Dental Done Differently.
Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.
Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.
Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.
We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.
At Tend, we’re building a dental experience that’s different — one that brings together hospitality, technology, and world-class clinical care. As a Technical Program Manager, you’ll play a critical role in ensuring our technology solutions scale alongside our multi-unit service organization. You’ll lead technical programs that power our studios and operations while collaborating with outsourced engineering teams and internal stakeholders.
You’ll join a collaborative, member and team first culture where we celebrate success, stay nimble, and have fun doing hard things together.
What You’ll Do
- Own and manage complex technical programs that support our studios, operational teams, and guest experience.
- Lead partnerships with internal and outsourced engineering teams — setting expectations, managing delivery, and holding teams accountable for quality and results.
- Translate business needs into actionable technical plans, ensuring alignment across internal and external stakeholders.
- Track program progress, manage risks and dependencies, and provide transparent updates to leadership.
- Develop and improve processes that enable scalable, reliable delivery of technology solutions.
- Drive alignment across Technology, Operations, and external partners to support Tend’s growth.
- Consistently achieve results, even in challenging circumstances — staying focused on outcomes that support our team, members, and studios
- Take ownership, speak up about challenges, and act with integrity and authenticity
What You Have
- 5+ years of experience in technical program management, ideally supporting multi-unit service businesses (e.g., healthcare, retail, hospitality).
- Experience managing outsourced engineering teams and technology vendors.
- Strong understanding of systems integrations, APIs, and cloud-based solutions (no coding required, but able to connect tech and business needs).
- Ability to manage multiple complex programs simultaneously in a fast-paced, high-growth environment.
- Proven ability to collaborate and align diverse stakeholders (internal teams, vendors, leadership).
- Excellent communication, organizational, and problem-solving skills — comfortable managing ambiguity and complexity.
- Familiarity with program management tools like Jira, Asana, or Smartsheet.
- A growth mindset — you seek feedback, reflect, and encourage development in yourself and others (Rooted in Growth / Self-Awareness).
- Appreciation for different backgrounds, perspectives, and ideas (Embrace Our Differences / Values Differences).
What We Offer
We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:
🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
💰 Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now.
💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
💸 Bonus Eligible - This role includes annual bonus potential based on both company performance and your individual impact.
#LI-Hybrid
The Tend Difference
The highest standard of care, anywhere.
At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.
Tend is an Equal Opportunity Employer.
We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.
This job is no longer accepting applications
See open jobs at Tend.See open jobs similar to "Technical Program Manager" Tusk Venture Partners.