At Tend, we’re building a dental experience that’s human. That means thoughtful care, modern studios, and a team that always puts our members first. Behind the scenes, our Revenue Cycle team plays a key role in making that experience seamless—ensuring every payment, adjustment, and refund is handled with care, accuracy, and transparency.

We’re looking for a Revenue Cycle Specialist to focus on credit balance resolution. You’ll analyze account credits, post payments, process refunds, and partner with both internal teams and studio teams to resolve discrepancies—making sure our members are getting the best care, both clinically and financially.

This position is based in Nashville, TN, working a hybrid schedule on-site at our headquarters every Tuesday and Wednesday.

What You’ll Do:

• Review and resolve credit balances on member accounts with precision and speed.
  
  
• Accurately post insurance and member payments, along with necessary adjustments, to patient ledgers.
  
  
• Process both voluntary and involuntary refunds with efficiency and a member-first mindset.
  
  
• Maintain detailed documentation of all transactions for audit and compliance purposes.
  
  
• Collaborate cross-functionally with studio and RCM team members to investigate discrepancies and maintain accurate account balances.
  
  
• Act as a trusted partner—clear, concise, and collaborative in all communications.
  
  
• Jump in on additional projects or duties as needed by RCM leadership.
  
  

Who You Are:

You embody our Tend values and demonstrate key competencies that ensure operational excellence and a seamless experience for our members and teams. At Tend, these values aren’t just words on a wall — they guide how we hire, collaborate, and deliver on our promise of dental done differently. Every team member is expected to approach their work with a mindset grounded in our mission, vision, and values. This is what drives our culture, our standards, and the quality of service we’re proud to deliver every day.

Tend to Others – Provide accurate, timely, and thoughtful support that ensures a seamless financial experience for our members and teams. You put people first—even when juggling multiple tasks or resolving complex issues.

Be Brave Enough to Lead – Take ownership of your work, speak up when you see opportunities for improvement, and bring forward solutions that help us work smarter and better.

Savor the Ride – Stay focused and positive through shifting priorities and fast-paced workflows. Celebrate team wins and keep momentum even when challenges arise.

Embrace Our Differences – Collaborate across teams with respect and empathy. You value different perspectives and communicate clearly with both clinical and non-clinical partners.

Rooted in Growth – You’re always looking to learn—whether it’s mastering new systems, adapting to process changes, or finding better ways to serve our members and support our team.

What You Have:

• 2+ years of experience in revenue cycle management, credit balance resolution, or payment posting in a healthcare or dental setting.
  
  
• Familiarity with EOBs and strong payment reconciliation skills.
  
  
• A sharp eye for detail, paired with strong organizational and problem-solving skills.
  
  
• Clear, professional communication skills—both written and verbal.
  
  
• Proficiency in Excel, including downloading and organizing large data sets, using pivot tables, and applying sorting/filtering tools to analyze account activity.
  
  
• Ability to interpret data trends and use insights to inform decisions, improve processes, and clearly communicate the story behind the numbers within a revenue cycle or operational context.
  
  
• Prior experience using dental or medical practice management software (Dentrix is a plus).

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

#LI-hybrid